Service Quality and Consumer Perception: A Study of Telecom Service Providers.
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Excel Books.
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A. Rana and Kapil Arora (2012). Service Quality and Consumer Perception: A Study of Telecom Service Providers. In Ajit Upadhyaya, Bharti Motwani, Yogeshwari Phatak and R K Sharma (Eds.) IT Enabled Marketing Practices for Global Business Organizations. New Delhi: Excel Books.