The Role of Operational Capabilities and Design Decisions in Collaborative Pay-per-outcome Business Models: The Case of the Finnish Indoor Environment Quality Equipment Industry

Abstract

The purpose of this paper is to explore how the operational capabilities for the pay-per-outcome business model are deployed in the context of the indoor environment. In the past decade, product–service systems have attracted interest from various industries as firms seek new ways to create competitive advantage. The transition towards more advanced services in product–service systems requires novel operational capabilities. However, the operational capabilities that have a significant impact on the successful implementation of pay-per-outcome business models have not been studied comprehensively hitherto