Information Technology for Enhancing Customer Service and Quality Delivery in Airline Industry
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7th International Conference on ‘IT Applications and Management
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Ashu Sharma presented a paper entitled “Information Technology for Enhancing Customer Service and Quality Delivery in Airline Industry” in the 7th International Conference on ‘IT Applications and Management: Technological Innovation and the Future of Culture and Tourism’ organized by Institute of Management, JK Lakshmipat University, Jaipur in association with The Korea Database Society, Hanyang University, Seoul, South Korea from December 28 - 29, 2011.